Shipping:
Goods are delivered by Courier Post within a five day period (not including Saturdays, Sundays or Public Holidays). If there is a delay due to unavailability notification will be made at the time of confirmation of the order as to the estimated delivery time. Orders have $4.50 courier Charge - delivery NZ and Australia with Rest of World $25.00
Refunds:
You have 7 days from receipt of the product to return (at your expense) to be eligible for a refund. A $20.00 handling fee will apply. All items must be in their original condition and packaging. Credits may take up to 4 weeks to show on your credit card. We are not responsible for packages lost in the mail. Please insure or add tracking to package for your own safety. For more details, please e-mail us.
Exchange:
You have 7 days from receipt of the product to be able to exchange your purchase. Shipping charges will apply on the first exchanged item unless you request faster shipping. Exchanged items will be sent via Courier Post. Product and packaging must be in original condition, to be fully exchangeable.
Warranty:
All goods are covered by the manufacturer's warranty for manufacturing defects. The warranty does not include personal neglect or accidents. Any item that needs to be repaired or replaced under warranty should be returned to our address below.
Repairs Outside of Warranty:
A $20.00 fee charge will be charged to cover cost of the repair evaluation, postage and handling if repair authorization is refused. You do not need to send money when you return an item for servicing outside the warranty period, Customer Service will contact you with a firm price.
Competitive Pricing:
We endeavor to offer the best prices on all of our products, but if you find it cheaper, will try to match or beat any authorised dealer's advertised price (close-outs or specials not included). Just e-mail us where you found a price and we will tell you if we can do better.
GST:
All products purchased and paid for within New Zealand to a New Zealand address are inclusive of Goods and Services Tax of 15%. A Tax Invoice will be supplied with the goods. Orders paid for and shipped to countries outside of New Zealand are net of GST.
Price Sets - Credit Cards & Internet Banking:
Credit Card transactions are in New Zealand Dollars and are processed in real time in a secure gateway.
Internet Banking payments require a twenty four (24) hour bank clearance period before confirmation of your order is made.
Customer Services
Petemarg Enterprises Ltd
PO Box 25
Waihi Beach 3642
Tel/Fax: 07 863 4438
- Tracking your order with Courier Post
| Please use the following method: |
| Courier Post |
| Courier Post Website |
Enter your tracking code provided in the Order Dispatched E-Mail |
